Refund & returns

Our 7-day promise

If you are not happy with your purchase, you can return it within 7 days of delivery for a full refund or an exchange.

What can be returned

• The product is returned within 7 days of delivery.
• It is in the same condition you received it, with all accessories, manuals and the original packaging.
• For Chromebooks, the device has been signed out of all Google accounts and reset.

For hygiene reasons, earphones and earbuds can only be returned if they are unopened, unless they are faulty.

Faulty or damaged items

If your item arrives faulty or damaged, contact us on WhatsApp within 24 hours of delivery with a photo or short video. We will arrange a replacement or a full refund at no cost to you.

Faults that appear after the 7-day period are handled under the product warranty.

How to return an item

• Message us on WhatsApp or through the contact page with your order number and the reason for the return.
• We confirm the return and arrange collection or share the return address.
• Once the item reaches us, we inspect it, usually within 2 working days.

Refunds

Approved refunds are sent by bank transfer to the account you paid from, normally within 5–7 working days of inspection. We will confirm on WhatsApp when the refund has been sent.

Exchanges

If you would prefer a different model or colour, we can exchange your item. If the new item costs more, you pay the difference; if it costs less, we refund the difference.